Testing from a user experience point of view is an important part of the Quality Assurance process.
Most commonly used for websites and applications, usability testing has become a popular user research method for assessing different aspects of a product. By conducting usability tests early and often in the development process, many issues with the product or website can be targeted and resolved before a final release.
In usability testing basically the testers tests the ease with which the user interfaces can be used. The process starts with defining the website’s goals and what it must accomplish. As a result, the QA engineers prepare a specific set of tasks and outlay the elements to look for during tests:
- the ease with which specific tasks can be completed
- the ease with which specific information can be found
- whether the user will be satisfied with the design and layout (is the website easy to use, clear enough etc.)
- whether the user will find the website that it loads fast enough?
- whether navigation labels, page titles, headings, and other terms are easy to understand and accurate
- whether icons and other images are helpful and easy to understand
- whether downloadable items can be downloaded quickly and satisfactorily
- whether password-protected areas are easy to log into and use
- whether errors occur during browsing, and if they do, whether appropriate and helpful error messages are received
- whether information contained by the website is sufficient, or there is too little or too much information
- whether or not the user would return to the web site
- whether or not the user would recommend the web site to others
Setting up a usability test require carefully outlining scenarios to determine whether the website or the product built is user-friendly or not. These scenarios provide a picture of the intended user experience, what exactly users are looking for on the website and how they go about it. Usability is used to spark changes in the design and to facilitate user flow on the website.